About
I built this practice on the work, not around it.
I'm Andy Saint-Ilma, and I started on a production floor in 2013. Not as an analyst. Not as a consultant. As an operator, running equipment, maintaining quality standards, training new team members, and keeping production records. I learned what it means to be accountable for output, not just advice.
By 2018 I was leading a team of 15, managing productivity, building operational processes, cutting shipping costs by 15%, and reducing overhead by 5%. Then I moved into warehouse management: overseeing receiving, shipping, FBA inventory, supplier relationships, and a live WHMS system for a technology distribution company. That is where I learned what supply chain actually looks like from the inside, not from a framework, but from a dock.
I built this practice on one conviction: the best operations consulting comes from people who have lived inside the complexity, not just observed it from the outside. Every recommendation I make, I've stress-tested against real organizations with real constraints, real field teams who push back, and real executives who need answers, not decks.
Operational Clarity Group exists because most mid-market organizations are being held back by problems that have a clear solution, they just haven't had someone who can both see the problem from the inside and build the fix. I've managed 200+ concurrent projects, led enterprise Salesforce transformations, built revenue forecast models from scratch, and rolled out procurement systems with field crews who didn't want to fill out paperwork. I know what it takes to make a change that actually sticks. I work with a small number of clients at a time, by design. Every engagement gets my full attention, and every result is documented.
I am fluent in English, Haitian Creole, and French. In the Houston market, and across the manufacturing, construction, and distribution sectors, this is not a background detail. It is a practical advantage. It means I can conduct discovery sessions, train field staff, and communicate findings in the language that actually reaches the people doing the work. If your workforce or your supplier relationships include French or Creole speakers, that changes who can lead this engagement effectively.
✓ Project Management Professional (PMP)
✓ Salesforce Certified Administrator
✓ Microsoft Power BI Data Analyst Associate
✓ 12+ years in multi-industry operations
✓ English ↔ Haitian Creole Interpreter
12+
Years in operations management
200+
Projects managed concurrently
$200K+
Documented wasted eliminated
5+
Industries served
Career Milestones
The experience behind the work
2012 Began career in operations and process management
2016 Led first cross-functional Salesforce implementation
2019 Joined SFS Group as Operations Manager, managing large-scale field operations
2021 Delivered $200K waste-reduction initiative at Pella through procurement re-engineering
2023 Founded Operational Clarity Group
What Client Say
"This is the guardrail we needed. You turned chaos into control."
CEO, Commercial Construction Organization
"Andy reduced our reporting cycle from three weeks to three days. The visibility we gained changed how our entire leadership team operates."
Operations Director, Regional Distribution Organization
"You made the paperwork make sense to my guys. They finally see it as helping them, not hassling them."
Field Manager, Commercial Construction Organization
Who We Work With
Organizations we work best with
We're the right fit when at least one of these describes your situation.
Mid-market companies scaling fast
$10M–$200M revenue organizations that have outgrown their original processes and systems. Big enough to have real operational complexity. Small enough that one set of broken workflows affects the whole business.
Construction and field service organizations
Companies in commercial construction, manufacturing, or field service managing complex procurement, scheduling, ERP configuration (ComputerEase), or Salesforce Field Service needs.
Operations directors and COOs
Leaders who know what is broken and need someone who can both diagnose it clearly and actually fix it, not write a report and leave. We stay through the rollout because that is where implementation actually happens.
Nonprofits and workforce programs
Mission-driven organizations needing operational structure, KPI visibility, and cross-cultural communication support, including English–Haitian Creole interpretation.