Your operations are costing you more than you think.
We help mid-market leadership teams find where execution is breaking down, fix it, and build the systems and reporting that let them run the business, instead of the business running them.
$
$200K+
Annual waste eliminated
per engagement
70%
Reduction in reporting time
avg. across client organizations
90 Days
To measurable results
from kickoff to document outcome
Most operational problems aren't mysterious. They're just invisible.
Growing organizations accumulate complexity the same way , slowly, then all at once. By the time a COO feels it acutely, the organization has usually been absorbing the cost for months: in manual workarounds, duplicate work, missed milestones, and leadership teams that spend their days reacting instead of directing.
"We're making major decisions based on reports that take three weeks to produce, and they're already outdated when they land."
"We invested in Salesforce two years ago. It still doesn't reflect how our business actually operates."
"We've grown fast, but our processes haven't kept up. Every quarter feels more reactive than the last.
"Our teams are working hard. But I can't tell you, right now, where our biggest operational bottleneck is."
Three practice areas. Built around the same outcome: an organization that executes.
Operational Transformation
We redesign the workflows, accountability structures, and governance systems that have stopped scaling. The result is an organization
where the right work gets done by the right people, without constant leadership intervention.
↑ Avg. 45% reduction in process cycle time
Analytics & Power BI Reporting
We build the KPI frameworks and Power BI dashboards that turn operational data into executive decisions, visibility systems that leadership teams rely on every week to run the business.
↑ 70% average reduction in reporting time
Salesforce & Systems Alignment
We align your CRM, field operations, and reporting infrastructure to the way your business actually works. Most Salesforce implementations are built around vendor assumptions. We rebuild them around yours.
↑ $200K+ in waste identified and eliminated
We measure our work in outcomes, not deliverable.
Eliminating $200K in annual waste for an enterprise field service operation
A manufacturing organization with 600+ field technicians was running on disconnected scheduling systems. Work orders were duplicated. Capacity was invisible. The operations team was reacting to problems they couldn't see coming, and absorbing the cost of the chaos every quarter.
$200K+
Operational waste eliminated annually
40%
Reduction in duplicate work orders
6 wks
From scoping to production deployment
We led a full Salesforce Field Service transformation, restructuring work order management, building real-time capacity dashboards, and retraining field operations leadership on the new system alongside our implementation work.
Taking a finance team's monthly closefrom three weeks to three days
70%
Reduction in reconciliation effor
3 days
Monthly close (down from 3 weeks)
100%
Audit trail coverage from day one
A distribution organization's finance team was spending three weeks every month reconciling invoices across twelve vendor streams by hand. No audit trail. Frequent payment errors. Leadership making decisions on numbers that were already weeks old when they landed.
We rebuilt the procurement data model, automated reconciliation logic in Power BI, and delivered an executive financial control dashboard with full drill-through capability, from raw transactions to leadership summary in a single view.
Every engagement starts with a free 30-minute discovery call. No commitment, just clarity.
Assess
A structured operational audit mapping your current workflows, systems, and reporting against where the gaps are costing you the most. You'll know within two weeks exactly where the highest-value opportunities are.
Design
Documented workflow redesigns, system configuration plans, KPI frameworks, or dashboard specifications, depending on the engagement. Nothing moves forward until you've reviewed and approved it.
Implement
We build, configure, and deploy alongside your team, not in isolation from them. Every implementation includes knowledge transfer so your people can maintain and extend what we build.
Measure
Every engagement ends with documented outcomes,
the specific metrics that changed and by how much. We don't consider the work done until the results are visible, measured, and handed over.
Twelve years inside operations. Not observing it, running it.
Andy Saint-Ilma spent over a decade inside manufacturing, distribution, and workforce organizations before founding Operational Clarity Group. He has managed more than 200 concurrent projects, led a Salesforce Field Service implementation for a 600+ technician workforce, and delivered a $200K waste-reduction initiative for a major manufacturer.
He holds a PMP certification, is a Salesforce Certified Administrator, and is a Microsoft Power BI Data Analyst Associate. As a bilingual English–Haitian Creole professional, he also supports organizations where language barriers are quietly adding to the cost of doing business.
✓ Project Management Professional (PMP)
✓ Salesforce Certified Administrator
✓ Microsoft Power BI Data Analyst Associate
✓ 12+ years in multi-industry operations
✓ English ↔ Haitian Creole Interpreter
Operations thinking, in writing.
Power BI
How to Build a KPI Dashboard Your Leadership Team Will Actually Use
Most operational dashboards fail before they're ever opened. Here's the design framework we use to build reporting that changes how executives run their week.
Process Optimization
The 10 Questions Every COO Should Ask Before Starting an Operational Improvement Initiative
These are the questions that consistently surface the highest-value opportunities, and the ones most leadership teams haven't thought to ask.
Salesforce
What Nobody Tells You Before a Salesforce Field Service Implementation
After leading multiple FSL rollouts, we've seen the same six failure modes appear again and again. Here's what they are and how to prevent each one.
Start with a conversation. Not a proposal.
The first step is a free 30-minute discovery call, a direct conversation about where your operations stand, where you want them to be, and whether we're the right firm to close that gap. You'll leave with clarity regardless of whether we work together.
Andy personally reviews every inquiry · Response within one business day · No pitch decks · No sales process